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This is a test article by an agent

ARaynald Jeff Carpio
  • Updated

Relevant for rollen:

  • Skoleleder
  • Administrator for voksenopplæring
  • Skoleadministrasjon

Utdanningsdirektoratets retningslinjer for oppsett av vitnemål og kompetansebevis sier i punkt 6.7 at det ikke skal føres fravær for voksne som følger opplæring etter Opplæringslovens kapittel 4a.

For å kontrollere at fraværet ikke skrives ut på vitnemål eller kompetansebevis, kan man gjøre følgende:

  1. Gå til Elever > Elevoversikt
  2. Velg ut aktuelle elever, for eksempel ved å velge klasse eller programområde
  3. Merk alle elevene i utvalget
  4. Gå til Elever > Fagdokumentasjon

Nede i skjermbildet sees følgende:

Frav_rsinnstilling_for_voksne_2_kopi.jpeg

Her kan man utelukke fraværet fra de aktuelle skoleårene, ved å huke av på "Vis fravær som "- dager - timer" på fagdokumentasjon", slik som dette:

Frav_rsinnstilling_for_voksne_2_kopi.jpeg

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Test Width Height
     

 

Product Category Sub-Category Scenario FTR Close(Yes/No) Resolution TAT(Days) Back Office Resolution
AEPS Device Invalid mc code under Meta tag This error comes on both Morpho and startek(FM220) device Yes
Step-1: Morpho-Go the RD service apps and refresh the device and try again with fresh log in
Startek-Go to the startek RD app and Click on re-registered and try again with fresh log in. IF  issue persists, ask retailer to take a screenshot and raise a complaint from the  Mobile app/Web portal.
Step- 2 : If issue persists, inform the Retailer to raise a complaint from the Mobile app/Web portal with the error screenshot.		 48 working hrs When a ticket comes to the back office along with error snapshot
Step-1-They will change the ticket status as in progress by giving remarks- we have escalated it to the Tech support team,so please wait once we get any updates, we will update you about the same in 24 to 48 working hours.
Step-2-Once the Back office receives the solution from the L1 team they will change the ticket status as Closed by giving the closure remarks.
AEPS Device Activation Code Getting an error "Activation code" while doing Aeps transaction Yes Step-1 : The Connected morpho finger device is not registered.Kindly contact morpho Customer care and register the device.
Step-2 : If issue persists, inform the  Retailer to raise a complaint from the Mobile app/Web portal with the error screenshot.		 48 working hrs When a ticket comes to the back office along with error snapshot
Step-1-They will change the ticket status as in progress by giving remarks- we have escalated it to the concerned dept.  Please wait once we get any updates, we will update you the same in 24 to 48 working hours.
Step-2-Once the Back office receives the solution from the Tech team they will change the ticket status as Closed by giving the closure remarks.
AEPS Device Device not connected Getting an error "Device is not connected" while doing Aeps transaction Yes Step-1: The finger device is not connected. Request you to check the device's cable connection or mobile connection and retry
Step-2 : If issue persists,  inform the Retailer to raise a complaint from the Mobile app/Web portal with the error screenshot.		 48 working hrs When a ticket comes to the back office along with an error snapshot
Step-1-They will change the ticket status as in progress by giving remarks- we have escalated it to the concerned dept.  Pease wait once we get any updates,we will update you the same in 24 to 48 working  hours.
Step-2-Once the Back office receives the solution from the L1 team they will change the ticket status as Closed by giving the closure remarks.
AEPS Withdrawal AEPS withdrawal Limit Enquiry The retailer is asking about the AEPS limit or getting an error "Limit exhausted" while doing Aeps transaction Yes Step-1: Please check whether the PNB limit is exhausted (10,000 /Time-25K/5 times/per day/Aadhar number) or the bank side limit is exhausted( Depends upon the bank- check with the bank)
Step-2 : If issue persists,  inform the  Retailer to raise a complaint from the Mobile app/Web portal with the error screenshot. 		 48 working hrs When a ticket comes to the back office along with an error snapshot
Step-1-They will change the ticket status as in progress by giving remarks- we have escalated it to the concerned department.  Please wait, once we get any updates,we will update you about the same in 24 to 48 working hours.
Step-2-Once the Back office receives the solution from the L1 team they will change the ticket status as Closed by giving the closure remarks.
AEPS Withdrawal Real time stamp error   Yes   48 working hrs  
AEPS Withdrawal Transaction Status inquiry Aeps transaction- success and Retailer is asking for the status. Yes If the transaction is successful, please check the ledger and guide the retailer accordingly about the date and time of credit.    
AEPS Withdrawal Duplicate request   Yes   48 working hrs  
AEPS Withdrawal No Checking Account Getting an error "No checking account" while doing Aeps transaction Yes Step-1:Customer Aadhar is not linked with the bank account.Request you to check with the customer's  bank.    
AEPS withdrawal Customer account debited credit not received Aeps Transaction failed but the account is debited from the bank account-Retailer calls to the call centre before 48 hours. Yes Please ask the customer to wait for 48 working hours from date of transaction ,as the amount will auto credit to customer's bank account. 48 working hrs  
AEPS Withdrawal Issuer is inoperative Getting an error "Issuer is inoperative" while doing Aeps transaction Yes Step-1:Customer issuer bank server is not responding ask retailer to try after some time. N/A N/A
AEPS withdrawal Unable to process, Please try again Getting an error "Unable to process, please try again" while doing Aeps transaction Yes AEPS is down due to some technical issue, so please try after sometime. N/A N/A
AEPS withdrawal Transaction not permitted to cardholder Getting an error "Transaction not permitted to the card holder" while doing Aeps transaction Yes Customer bank is not allowing to do the transaction request you to check with the respective bank. N/A N/A
AEPS withdrawal Transaction failed but amount still not reversed- PB copy required Customer account debited but not credited to the customer account and Retailer contacted the call cetre post 48 hours Yes Ask customer to raise a complaint along with the updated passbook/Bank branch email id /bank contact number/customer Contact number.    
AEPS withdrawal Transaction Not Stamped Transaction is failed and it's not stamped in PNB server due to technical issue Yes Transaction  failed but the report is not stamped. Request you to wait for 48 working hours from transaction date as the amount will auto credit to customer's bank account    
AEPS withdrawal  Invalid time stamp           
AEPS Withdrawal technical error If Retailer is getting any techinacal error during Aadhar withdrawal Yes Please ask retailer to raise acomplaint with the error screenshot. 2 working days When a ticket comes to the back office along with error snapshot
Step-1-They will change the ticket status as inprogress by giving remarks- we have escalated it to the concerned dept. so please wait once we get any updates ,we will update you about the same in 24 to 48 working hours.
Step-2-Once Back office receives the solution from the L1 team they will change the ticket status as Closed by giving the closure remarks.
AEPS server down AEPS service down the AEPS server is down Yes Step-1:AEPS is down due to some technical issue, Inform retailer to try after sometime.    
AEPS service down move to bank service down the Move to bank server is down Yes      

 

 

Product Category Sub-Category Scenario FTR Close(Yes/No) Resolution TAT(Days) Back Office Resolution
               

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